Processor Account Management

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Qatar National Bank (QNB)
Doha, Dawhah, Qatar
Employment Type:
Full time
Credit, Operations, Trading
Sub Sector:
Other, n/a, n/a
Position Type:
Job Reference:
Date Added:

Job Description

About QNB
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Processor Account Management, to meet the requirements of the expansion of its office in QNB - Qatar//Doha.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

Role Description:
Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis
Liaise with Relationship Managers in Retail and Corporate Banking to ensure that all requests for account closures are timely communicated and adequate supporting documentation is submitted.
Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group's goals/ objectives.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
Log and respond to all requests for closing accounts by retail and corporate banking, ensure timely response and escalate any issues to higher authority where necessary.
Timely follow up on dormant and inactive accounts in coordination with the Documentation and Control Unit.
Timely close accounts in the system after performing checks and coordinating transfer of any balances in accordance with policies and procedures and regulatory requirements and the delegated authority.
Support the Head of Account Operations by timely communicating the completion of account closing procedures to retail and corporate banking personnel to ensure timely customer service as per the delegated authority.
Prepare MIS reports with regards to Account Closing activities for Head of Account Operations' review.
Possess good knowledge of developments in account closing processes/ operations, rules/ regulations and best practices, as applicable.
Identify any areas for professional development of self and act to enhance professional development.
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

High School Graduate.
Basic knowledge of the computer keys
Required Special Skills:

  • Understand the relevant laws, regulations and practices pertaining to accounts closing in Banking.
  • Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
  • Ability to effectively communicate orally and in writing in English and Arabic.
  • Independent and self motivated.
  • Detail and customer service oriented.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph