Customer Service Officer

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Company:
Qatar National Bank (QNB)
Location:
Doha, Dawhah, Qatar
Salary:
Competitive
Employment Type:
Full time
Sector:
Retail Banking
Sub Sector:
Call Centers and Customer Service
Position Type:
Permanent
Job Reference:
1840961
Date Added:
24-July-2017

Job Description

About QNB
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Customer Service Officer, to meet the requirements of the expansion of its office in QNB - Qatar//Doha.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

Role Description:
Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB's products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.

Qualifications:

High School/Diploma. Experience of branch customer service in a major banking institution is advantageous.
For further information, please refer to the attached Job Description .
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Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph