Head of Operations / COO – Insurance

Apply Online
McGregor Boyall
Dubai, United Arab Emirates
Employment Type:
Full time
Sub Sector:
Claims, Underwriting
Position Type:
Job Reference:
Date Added:

Job Description

Key Accountabilities:

  • Strategic Contribution: In coordination with the operations, reinsurance, and claims team, develop the long-term strategies and objectives for the Centralized Operations Department in line with overall business goals, enabling growth and profitability targets
  • Policies, processes & Procedures: Direct the development and oversee the implementation of efficient policies, processes, procedures and controls for the centralised operations department
  • Operational Accountabilities: Direct the customer services activities to enhance customer satisfaction, improve CS delivery processes and business cost efficiency; support the bancassurance team in operations and services
  • Set up centralised processing structure that unifies processing, drives economies and better optimization of skill sets
  • Leadership – setting individual objectives, managing performance developing and motivating staff
  • Continuous improvement: lead and direct the continuous review and improvement of practices for the centralised operations department taking into account ‘international best practice’, changes in international standards and changes in the business environment 

Knowledge/ Skills/ Experience required:

  • 12 years of relevant experience, including at least 5 years in a management role in insurance operations
  • Be experienced in all lines of commercial and consumer insurance