Head of Operations

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McGregor Boyall
Dubai, United Arab Emirates
Employment Type:
Full time
Consultancy, Operations
Sub Sector:
Other, n/a
Position Type:
Job Reference:
Date Added:

Job Description

Job responsibilities:

  • Implement centralisation of Bank’s operational activities to achieve operational efficiencies and cost savings
  • Guide and ensure preparation and implementation of policies and procedures related to bank’s operations.
  • Review requirements of Business Units including branches in terms of their operational support requirement and ensure timely implementation.
  • Manage Operations projects including automation, ensure timely completion, achievement of objectives and cost efficiencies. Coordinate with IT in implementing new systems and new processes.
  • Implement and monitor standardised turnaround times for all operations processes and agree to service level agreements with business units to measure efficiency of units.
  • Efficiently manage all operations of all alternate channels (ATM, CCDM, IVR, SMS, Online Banking and Call Centre) to enhance customer service delivery.
  • Guide, direct, train and motivate subordinates to perform consistently high standards in a team environment.
  • Submit regular reports / MIS to general management for effective monitoring and control.


  • Must a minimum of 15 years have banking experience with a minimum of 5 years of central operations experience at a senior level
  • Must be fluent in English (Arabic speaker are preferable)
  • Excellent communication skills