Senior Officer ,Client Service Group

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Standard Chartered Bank
Dar Kulayb, Northern Governorate, Bahrain
Up to GBP1.0 per annum
Employment Type:
Full time
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Job Description

Client Services

· Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients.

· Responsible for client satisfaction with service arrangements and delivery.

· Work with internal stakeholders to provide end-to-end query resolution to client satisfaction.

· Continually identify opportunities to improve client efficiency and performance,

· Work closely with Transaction Banking Implementation Manager for complex implementations as per agreed process.

Risk & Control

· Comply with Operational Risk Framework set out for CSG including but not limited to client identification, complaints and enquiry handling.

· Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.

Operational Excellence

· Assist in implementation of service and efficiency improvement initiatives in CSG and facilitate transfer of best practice.

Solution Activation Team Activities

· Manage non-complex implementations and standard maintenance requests end to end (i.e. those implementations without a TB Implementation Manager assigned)