QNB 1st Customer Service Executive

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Qatar National Bank (QNB)
Kuwait City, 'Asimah, Kuwait
Employment Type:
Full time
Retail Banking
Sub Sector:
Call Centers and Customer Service
Position Type:
Job Reference:
Date Added:

Job Description

About QNB
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a QNB 1st Customer Service Executive, to meet the requirements of the expansion of its office in QNB - Kuwait//Kuwait City.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

Role Summary:
The QNB 1st Customer Service Executive will be primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB Kuwait account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Role Description:
You will,
Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition. Complete the mandatory customer annual reviews
Ensure high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
Provide "service excellence" for QNB First/HNW/Private customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First/HNW/Private customers.
Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.
Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
Maintain QNB First/HNW/Private customer's personal information data and enquiry list under-control using tracking system(s).
Identify related areas for professional development of self and act to enhance professional development.
Adhere to standards of confidentiality to safeguard commercially sensitive information.

The successful candidate will:
Possess working knowledge of customer relationship management to carry out duties and responsibilities
Have a Bachelor's degree in Business Management or relevant
Have relevant experience related to handling priority customer relationships in a major banking institution.
Awareness of high net worth customer relationship practices and regulations.
Good knowledge and experience in handling customers' portfolio
Good banking knowledge of liabilities and assets products and their implementation

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph