- Qatar National Bank (QNB)
- Doha, Dawhah, Qatar
- Employment Type:
- Full time
- Retail Banking
- Sub Sector:
- Call Centers and Customer Service
- Position Type:
- Job Reference:
- Date Added:
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Officer Merchant E-Acquiring, to meet the requirements of the expansion of its office in QNB - Qatar//Doha.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
The incumbent will be primarily responsible for performing daily merchant acquiring transactions with an objective to maximize profits. The incumbent will also assist Head of Merchant Acquiring to develop and enhance relationships with merchants and gain loyalty.
You will :
Analyze the merchants available in the market to identify and recommend potential targets with whom to cultivate business relationships to the Head of Merchant Acquiring, including an assessment of proposed tie-ups with internet-based merchants.
Review the existing merchant relationships to identify and recommend those merchants with whom business should be expanded and those with whom existing relationships should be discontinued.
Monitor merchant transactions/ volume and assist the Head of Merchant Acquiring in formulating appropriate merchant retention strategies to minimize attrition.
Verify all documentation received from Merchant (including Merchant Agreement) is as per Banks requirement and agreement is signed and stamped.
Provide quality service to all merchants with respect to the initial POS machines installation and subsequent maintenance thereof.
Implement approved targeted merchant campaigns to increase merchant acceptance of QNB cards.
Follow the prescribed/ existing processes for all merchant related activities including but not limited to POS terminal set-up and activation including testing thereof, updating of merchant information on timely basis, handling/ processing of acquirer charge backs etc.
Compile relevant MIS reports for provision of merchant related statistics to the Head of Merchant Acquiring for his review and onward submission, as and when applicable.
3 years banking experience in the related field with a major banking institution.
Familiar with merchant acquiring business practices including awareness of the related chargeback rules and regulations.
Note: you will be required to attach the following:
1. Resume / CV