Sunday 12, March 2017 by Jessica Combes

SOUQ.com launches first customer experience centre in Dubai

Online marketplace SOUQ.com has announced the launch of its first customer experience centre on the Sheikh Zayed Road in Dubai.

The centre aims to make life more convenient for customers as well as sellers across the UAE and will serve as a multi-purpose destination for customers to look and feel the products before buying them online and as well as collect them from the conveniently located centre. Further, the customers can also return or service merchandise previously purchased from SOUQ.com.

“At the heart of everything we do is our promise to make online shopping as easy and enjoyable as possible for our customers, suppliers and partners. The decision to bring everything together in one, convenient location – from customer service, after-sales, repairs and logistics – is synonymous with our drive to use innovation to continually enhance the online shopping experience and empower our users to overcome online shopping barriers. Our first customer experience centre will function as the heart of our regional operations bringing all of the SOUQ.com services under one roof,” said Ronaldo Mouchawar, Co-Founder & CEO SOUQ.com.

One of the key features of this innovative offering by SOUQ.com is the Helpbit Service Centre, which enables customers immediate repair on smaller jobs like mobile phone screen changes, and acts as a pick up and drop off point for more extensive repair work that is sent on to the Helpbit HQ.

The centre also serves as an extension of Q-Express, the logistics arm of SOUQ.com that provides an optimised  ecommerce distribution service. Adding to the existing vast chain of Q-Express outlets, the centre also offers customers the ease and convenience of picking up or returning their orders at a centralised location. In addition, selling on SOUQ.com will now become even faster and easier as marketplace sellers will now have the option to drop off the new product orders or pick up any returned items directly at the customer experience centre.

 “The centre will provide a physical extension to the online shopping experience by bringing popular products and brands closer to the customers as well as deliver exceptional on-demand services. The omni-channel experience provides customers benefits of face-to-face interaction with our staff, ability to fully inspect products prior to purchase and also avail our post-sales support and services,” added Mouchawar.

The centre will feature selected items and products from popular regional and international brands.

 

  

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